Service

The excellence in providing a service is only possible if the client/consumer’s expectations are exceeded in order to surprise him and to create ties of confidence between the service (servicer), service/product and client/consumer. The public service model that we want for our administration is on this way. We have an adjusted model to the life dealings, where the services are organized in order to act in response of the real citizen’s needs.

Today, we have various channels services that confirm the greater speed in service and greater comfort to whom looks for our public administration, thanks to the unique technological platform:

Service Centre, it is the channel voice of "Casa do Cidadão" (Citizen’s House). All citizens can have useful information and directions through 800 2008.

Balcões da Casa do cidadão (Balconies of Citizen’s House), it is a presence channel which is completely transversal Further to Public Administration organics. Here, there is a unique service to diverse public services.

Porton di nos ilha, it is the Web Channel and interface of service where the user – citizens or enterprises - find the most important products/services that would be traditionally able with reference to presentational service in Public Administration’s balconies.

SMS, this channel is booked to short messages in cell phones for interaction with client, in order to inform and to notify the diverse processes or services. It is also used to receive specific document codes for their authentication and acquisition.